RESEARCH

We have a dedicated research team and in-house capabilities to conduct end-to-end research, from inception to realisation.  We are experts at designing research programs that identify and deliver the precise outcomes that our clients need, all packaged into elegant and simple to understand reports.

 

We have a number of off-the-shelf research products, and can also create customised strategies to accomplish whatever research needs our clients may have.

 

We go well beyond providing hard data to clients.  We deliver cost-effective, sophisticated solutions that solve our client’s problems.

 

 

 

DESKTOP RESEARCH

We perform thorough evaluations of any subject matter either through research of publically available material or material provided by the client.  This extends from financial assessments to scientific literature reviews.

 

 

 

 

BRAND EVALUATION

We can identify consumer perceptions toward a brand, product, rights holder, venue, or event through tailored measurement within a market group or across a representative sample.

 

 

 

 

COMMUNITY ENGAGEMENT

We recognise that local support is critical to the ongoing success of any project that impacts the community.  We design and conduct one-off and ongoing studies to reveal:

• Interest, utilisation, and significance of projects affecting communities

• Support for government involvement in projects affecting communities

• Attitudes towards potential projects affecting communities (critical in most Business Cases)

 

 

 

 

SATISFACTION SURVEYS

Customer satisfaction is one of the most important components to measure across any consumer-facing business.  Our consultants have conducted more than 400 satisfaction surveys in a diversity of fields and industries.

We have refined our research programs to deliver the essential, actionable insights, while minimising the noise that so many studies suffer from.

Our programs can reveal:

• What touchpoints are working and what needs to be improved

• The overall satisfaction toward the brand, product, or service

• The elements that are most crucial towards driving overall satisfaction, and which have little impact

 

 

 

 

STAKEHOLDER ENGAGEMENT

We conduct comprehensive stakeholder engagement research using depth interviews, focus groups, chat rooms, and surveys.  All stakeholder feedback is extensively analysed to exhibit the central themes that emerge during the program.

 

 

 

 

CUSTOM RESEARCH

Our research programs can be shaped to meet any need or objective, and around 50% of our research work is built from the ground up.

Some examples of what we do include:

• Online surveys

• Face-to-face surveys

• Focus groups (online and face-to-face)

• Depth interviews (online and face-to-face)

• Flash studies (<5-day turnaround)

• Field studies

• Desktop reviews and evaluations